Interactive Voice Response (IVR)
Ibidium IVR for your Business Solution
Ibidium provides an extremely smart and flexible solution to access information and perform important tasks using the phone keypad. IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)
It is a perfect package to build an interactive voice-menu suiting your needs in the language of your choice. IVRs can accept input from callers, usually in the form of pressed phone keys, to translate that into actions.
The Ibidium IVR Advantage:
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IVRs are easy to set up
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IVRs reduce transfer errors
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IVRs will improve your professionalism
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IVRs will increase customer service, agent, and company efficiency
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IVRs are inexpensive
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IVRs will increase revenue
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IVRs will reduce operational costs
Who Can Use IVR solutions?
Transport Industry
Inquiry, Reservation and status.
Medical Industry
Reporting, Appointment, and immediate alert.
Banking Telecom
Account Information, Tele-banking Subscriber Information, Billing Information
Transaction Information, Service Activation-deactivation,
Call Center and BPO
IVRS is integral part of a call center
Our Product's Features
Welcome Message - Multi Language (Fully Customized)
Call Log
Multi - Extensions with Multi - Mobile/Landline Numbers Mapping
Voice Mail
Missed Calls Alert
Call Recording
Caller Location Based Routing
Custom On-hold Music
Free Voice Calls with each Plan