Call Recording

A Recording Platform That’s Much More Than Recording

Ibidium Solution gives you complete control over call recording. Redundancy and high-availability options provide round-the-clock functionality if you need every call captured. Flexible recording rules let you meet specific needs for departments or business groups within the organization. It can help you build reliable and easy to use call recording and custom call tracking solutions suitable for any sized organization and industry.

The recording of calls and screen activities in contact centers serves as the foundation for subsequent analysis as well as verification of transactions for risk and complaints management.

Features and Flexibility

  • Record limitlessly- Automatically record all conversations and keep a track of inbound and outbound interactions between agents and customers for quality assurance with our no-bar recording.

  • Search capability- Ease of searching through voice records without endless maze of menus and buttons. Associate records with specific voice logs (E-mail history, chat history, etc) to enhance efficiency in operations.

  • Data back-up capability- Save all the records, or select records to be backed up regularly. It will analyze the records for timely back-up without worries about losing an important piece of information.

  • Data Security- Access to supervisors, managers, administrators or other qualified users only with strong security features to ensure data security for the voice logs and records

  • Ease of reporting and viewing- Access voice logs online and create comprehensive reports. Easily manage centralized or distributed agent workforce, and related voice records efficiently from any corner of the world.

  • Unified interface- Quick links (record, replay, forward, etc) allow you to perform routine functions with a single click.

 

Telephone Call recording in the various market segments

Government

Increase security by detecting and deterring inappropriate calls. With increased regulations, government agencies have a need for a reliable call logging solution. Quick and easy call retrieval is essential.

Call Centers

Monitoring, Reporting and Quality Control are key feature sets for rapidly training new agents and improving quality of service.

Financial Institution

The majority of financial institutions need to have a call recording system in place to ensure their risk and exposure is limited. If your financial service is regulated and required to record your phone calls, our system can be easily implemented into your current phone system.

Telecommunication

Ibidium offers a call recording solution that covers telephone, radio and other audio devices.